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The best campaigns don’t guess—they adapt.

Discover how leading pet brands use real-time consumer insight to guide creator strategy, stretch budgets, and break through the noise. across Instagram, YouTube, and beyond.

Listen better, spend smarter, and turn scrolls into serious traction.

Engaging Pet Parents

Author:

Shawn Pate

Head of US Pet
TikTok Shop

Shawn Pate

Head of US Pet
TikTok Shop

Author:

Brooke DeLuise

Managing Director, Animal Health
FWD People

Brooke DeLuise

Managing Director, Animal Health
FWD People

Author:

Alex Perez-Tenessa

Founder & CEO
Trendio

Alex Perez-Tenessa

Founder & CEO
Trendio
Moderator

Author:

Chloe DiVita

Director of Growth
Pet Sustainability Coalition

Chloe DiVita

Director of Growth
Pet Sustainability Coalition

In today’s pet industry, brand isn’t enough. This session explores how proprietary innovation—whether product science, tech platforms, or service protocols—can drive valuation and strategic interest.

Learn what acquirers are really looking for, how to protect your edge, and how to position IP as a core asset, not an afterthought.

Scaling Smarter

Author:

Steve Garlock

Partner
Thompson Coburn

Steve Garlock

Partner
Thompson Coburn

Author:

Matthew C. James

Founder/CTO
TravelReadyPets + Immuniscan

Matthew C. James is a visionary tech entrepreneur and inventor, best known as the founder of TravelReadyPets® and Immuniscan™, pioneering the world’s first AI-powered platform for pet travel compliance and microchip-based verification. With a background in enterprise cloud automation and AI strategy, he is leading the future of regulatory technology and global mobility through intelligent infrastructure that enhances safety, trust, and cross-border movement.

Matthew C. James

Founder/CTO
TravelReadyPets + Immuniscan

Matthew C. James is a visionary tech entrepreneur and inventor, best known as the founder of TravelReadyPets® and Immuniscan™, pioneering the world’s first AI-powered platform for pet travel compliance and microchip-based verification. With a background in enterprise cloud automation and AI strategy, he is leading the future of regulatory technology and global mobility through intelligent infrastructure that enhances safety, trust, and cross-border movement.

Author:

Carlos Herrera

Founder & CEO
Anymal

Carlos Herrera

Founder & CEO
Anymal
Moderator

Author:

Mark Florence

CEO
Brisby

Mark Florence

CEO
Brisby

Successful exits start long before the deal. In this breakout, M&A insiders reveal how to position for acquisition—from shaping financials and forecasting performance to managing risk, brand narrative, and buyer alignment.

Learn what truly drives valuation and how run a process that protects your upside and delivers results.

Unleashing Profit Potential
Investment Opportunities

Author:

Carol Frank

Managing Director
BirdsEye Advisory Group

Carol Frank

Managing Director
BirdsEye Advisory Group

Author:

Richard Kestenbaum

Partner
Triangle Capital, LLC

Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector. Richard is an often-quoted expert on the retail and merchandising industries. He is a Contributor to Forbes.com where he writes a regular blog about trends in retail and consumer product businesses. He also appears regularly in print and other media as well as industry panels and speaking programs.

Before co-founding Triangle, Richard was a Managing Director at a boutique investment banking firm called Financo, Inc. While at Financo, Richard was responsible for a majority of the firm’s apparel industry transactions. Prior to joining Financo, Richard was a Partner and First Vice President at Drexel Burnham Lambert Inc. At Drexel, Richard was responsible for a group of 14 professionals doing middle-market mergers and acquisitions around the world.

Richard is the co-author of three books on finance and computer programming. He is formerly an Adjunct Assistant Professor of International Business at the graduate program of the Stern School of Business at York University.

Richard received a BS in Accounting from New York University and an MBA with a concentration in Finance from Harvard University. Richard is married and lives in New York.

Click here to read Richard’s blog and follow him on Forbes.com.

Richard Kestenbaum

Partner
Triangle Capital, LLC

Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector. Richard is an often-quoted expert on the retail and merchandising industries. He is a Contributor to Forbes.com where he writes a regular blog about trends in retail and consumer product businesses. He also appears regularly in print and other media as well as industry panels and speaking programs.

Before co-founding Triangle, Richard was a Managing Director at a boutique investment banking firm called Financo, Inc. While at Financo, Richard was responsible for a majority of the firm’s apparel industry transactions. Prior to joining Financo, Richard was a Partner and First Vice President at Drexel Burnham Lambert Inc. At Drexel, Richard was responsible for a group of 14 professionals doing middle-market mergers and acquisitions around the world.

Richard is the co-author of three books on finance and computer programming. He is formerly an Adjunct Assistant Professor of International Business at the graduate program of the Stern School of Business at York University.

Richard received a BS in Accounting from New York University and an MBA with a concentration in Finance from Harvard University. Richard is married and lives in New York.

Click here to read Richard’s blog and follow him on Forbes.com.

According to Salesforce, 62% of customers feel emotionally attached to the brands they love. Creating a lasting, positive impression can build long-term loyalty—but earning that place in your customer’s heart isn’t easy. This interactive roundtable will guide you through exercises to identify your white space and share practical tips to craft a compelling brand story that helps your brand truly stand out.

Engaging Pet Parents

Author:

Katy Briggs

Managing Director
Willoughby Design

In her role as Managing Director, Katy is focused on guiding brand strategy and uncovering consumer insights that lead to big ideas.  Katy's career has been driven by developing a keen understanding of the human behavior that drives purchasing decisions. She has worked with world-class brands like Hallmark, Build-A-Bear Workshop, Helzberg Diamonds and Kohl’s. At her core, Katy is a problem solver and a storyteller. As a strong collaborator and thoughtful writer, Katy leads teams through the strategic process to simplify the complex and deliver succinct brand systems.

Katy Briggs

Managing Director
Willoughby Design

In her role as Managing Director, Katy is focused on guiding brand strategy and uncovering consumer insights that lead to big ideas.  Katy's career has been driven by developing a keen understanding of the human behavior that drives purchasing decisions. She has worked with world-class brands like Hallmark, Build-A-Bear Workshop, Helzberg Diamonds and Kohl’s. At her core, Katy is a problem solver and a storyteller. As a strong collaborator and thoughtful writer, Katy leads teams through the strategic process to simplify the complex and deliver succinct brand systems.

Author:

Megan Stephens

Co-CEO & Owner
Willoughby Design

In her role as a brand strategist and agency co-owner following the purchase of Willoughby in 2016, Megan has led a large range of brand identity, consumer packaged goods and retail experience projects. Whether infusing new energy to help brands compete in the ever-changing marketplace or creating new brands from the ground up, she specializes in framing the business challenge, synthesizing the strategy, ideating solutions and then working with the design team to bring those ideas to life.

Megan Stephens

Co-CEO & Owner
Willoughby Design

In her role as a brand strategist and agency co-owner following the purchase of Willoughby in 2016, Megan has led a large range of brand identity, consumer packaged goods and retail experience projects. Whether infusing new energy to help brands compete in the ever-changing marketplace or creating new brands from the ground up, she specializes in framing the business challenge, synthesizing the strategy, ideating solutions and then working with the design team to bring those ideas to life.

From rising shipping costs to sourcing volatility, pet brands are under pressure. This breakout reveals how to build true operational resilience—through smarter supply chain diversification, logistics optimization, and leveraging data to mitigate risk.

Walk away with actionable strategies to protect margin, reduce disruption, and scale confidently in uncertain times.

Scaling Smarter

Author:

Mindy Cannon

Director of Sales, Marketing, and Partnerships
epiq Animal Health

Mindy Cannon

Director of Sales, Marketing, and Partnerships
epiq Animal Health

Author:

Anje English

Managing Director
epiq Animal Health

Anje English

Managing Director
epiq Animal Health

C-suite executives from across the pet care ecosystem, leading veterinarians, insurers, retailers, investors as well as multinational pet care corporations, and the rest, gather to connect, partner and do business at Pet Connect.

• Meetings are 15 minutes in length

• Pet Connect attendees will use the Swap card event app to schedule meetings with fellow attendees.

• Access to the app will be provided 2 weeks prior to the event for attendees and 3 weeks prior for event partners.

12.30-12.45 - Meeting Slot 1

12.50-1.05 – Meeting Slot 2

1.10-1.25 – Meeting Slot 3

1.30-1.45 – Meeting Slot 4

1.50-2.05 – Meeting Slot 5

Harness the opportunity of a rapidly evolving pet market. From choosing the right channels—distribution vs. retail—to real-world marketing wins and customer education strategies, this session delivers sharp insights and actionable focus points for presenting new offerings to today’s pet parents. 

Scaling Smarter
Unleashing Profit Potential

Author:

Mindy Cannon

Director of Sales, Marketing, and Partnerships
epiq Animal Health

Mindy Cannon

Director of Sales, Marketing, and Partnerships
epiq Animal Health

Author:

Anje English

Managing Director
epiq Animal Health

Anje English

Managing Director
epiq Animal Health

What does it really take to go from idea to acquisition in the pet industry? In this founder case study, we unpack the journey from first product to earned trust, investor backing, and strategic exit.

Honest lessons on traction, pivots, partnerships—and how to scale when the path isn't straight.

Scaling Smarter
Unleashing Profit Potential
Investment Opportunities

Author:

Anna Skaya

Founder/ Partner
BasePaws/Ani.VC

Anna Skaya

Founder/ Partner
BasePaws/Ani.VC

Author:

William Broun

President & CEO
Field & Stream Pet Food Company, LLC

William Broun is the President and CEO of Field & Stream Pack Provisions Pet Food.  Prior to this role he spent nearly two decades at Nestlé Purina PetCare.  As a VP, he led over $1 billion in acquisitions and co-founded 9-Square Ventures and the Pet Care Innovation Prize. His leadership at Purina spanned roles in strategy, digital, new direct-to-consumer businesses, and establishing its data science practice. Prior to Purina, he held finance and analyst roles at U.S. Bank, A.G. Edwards, and Procter & Gamble. He holds an MBA from the University of Notre Dame and a BS in Aerospace Engineering from Saint Louis University.

 

William Broun

President & CEO
Field & Stream Pet Food Company, LLC

William Broun is the President and CEO of Field & Stream Pack Provisions Pet Food.  Prior to this role he spent nearly two decades at Nestlé Purina PetCare.  As a VP, he led over $1 billion in acquisitions and co-founded 9-Square Ventures and the Pet Care Innovation Prize. His leadership at Purina spanned roles in strategy, digital, new direct-to-consumer businesses, and establishing its data science practice. Prior to Purina, he held finance and analyst roles at U.S. Bank, A.G. Edwards, and Procter & Gamble. He holds an MBA from the University of Notre Dame and a BS in Aerospace Engineering from Saint Louis University.

 

Financial tools like pet insurance and financing are becoming more integrated into the moments of care, driving deeper trust and sustained engagement for both clients and vets. This panel explores how insurance, wellness plans, embedded benefits, and flexible financing are broadening access to care for all including those traditionally underserved. We’ll examine the expanding role of these tools in a care ecosystem that includes retail, tech, and finance, and ask who are we reaching with these innovations—and who’s still being left behind?

Trends & Industry Overviews
Engaging Pet Parents
Unleashing Profit Potential
Moderator

Author:

Deborah Meyers

Founder
Deborah Meyers Coaching & Consulting and DM Publishing Ventures LLC

Deborah Meyers is a recognized leader in the pet health insurance industry with more than two decades of executive experience driving operational excellence, organizational transformation, and customer-centric innovation. As a longtime executive at the largest U.S. pet health insurer, she led major initiatives that elevated service delivery, strengthened profitability, and improved standards across operations, sales, claims, and the contact centers.

Deborah led her company’s first enterprise-wide Customer Experience transformation - an initiative that significantly advanced how the organization approached customer engagement, retention, and service excellence. Today, she consults with pet health companies on designing customer-driven operations, building high-performing teams, and aligning culture, strategy, and execution for measurable growth.

Deborah served as an active NAPHIA Board Member from 2018-2024, including a term on the Executive Board, contributing to industry collaboration and the advancement of the veterinary and pet insurance ecosystems.

She holds a master’s degree in leadership, Lean Leader certification from The Ohio State University, Forrester Customer Experience certification, and Evidence-Based Coaching certification from Fielding Graduate University.

Deborah is the founder of Deborah Meyers Coaching & Consulting and DM Publishing Ventures LLC, where she works with executives and emerging leaders across the pet industry and beyond. She is the author of How to Talk to Anyone: Communication Strategies to Unlock Networking Skills, Gain Confidence, and Master Conversations for Social and Professional Success.

Known for her strategic clarity, operational depth, and ability to translate complex challenges into actionable solutions, Deborah brings a results-driven perspective to every boardroom and advisory engagement. Her experience and insight make her a trusted voice in today’s rapidly evolving pet health landscape.

 

SHORTER PROGRAM VERSION:

Deborah Meyers is a seasoned pet health insurance executive with over 20 years of leadership experience in operations, sales, claims, customer experience, and organizational transformation. As former Secretary on the NAPHIA Executive Board, she helped advance industry collaboration and standards. Deborah now consults with pet health companies on strategy, customer experience, and building high-performing teams. She is the author of How to Talk to Anyone and founder of Deborah Meyers Coaching & Consulting.

Deborah Meyers

Founder
Deborah Meyers Coaching & Consulting and DM Publishing Ventures LLC

Deborah Meyers is a recognized leader in the pet health insurance industry with more than two decades of executive experience driving operational excellence, organizational transformation, and customer-centric innovation. As a longtime executive at the largest U.S. pet health insurer, she led major initiatives that elevated service delivery, strengthened profitability, and improved standards across operations, sales, claims, and the contact centers.

Deborah led her company’s first enterprise-wide Customer Experience transformation - an initiative that significantly advanced how the organization approached customer engagement, retention, and service excellence. Today, she consults with pet health companies on designing customer-driven operations, building high-performing teams, and aligning culture, strategy, and execution for measurable growth.

Deborah served as an active NAPHIA Board Member from 2018-2024, including a term on the Executive Board, contributing to industry collaboration and the advancement of the veterinary and pet insurance ecosystems.

She holds a master’s degree in leadership, Lean Leader certification from The Ohio State University, Forrester Customer Experience certification, and Evidence-Based Coaching certification from Fielding Graduate University.

Deborah is the founder of Deborah Meyers Coaching & Consulting and DM Publishing Ventures LLC, where she works with executives and emerging leaders across the pet industry and beyond. She is the author of How to Talk to Anyone: Communication Strategies to Unlock Networking Skills, Gain Confidence, and Master Conversations for Social and Professional Success.

Known for her strategic clarity, operational depth, and ability to translate complex challenges into actionable solutions, Deborah brings a results-driven perspective to every boardroom and advisory engagement. Her experience and insight make her a trusted voice in today’s rapidly evolving pet health landscape.

 

SHORTER PROGRAM VERSION:

Deborah Meyers is a seasoned pet health insurance executive with over 20 years of leadership experience in operations, sales, claims, customer experience, and organizational transformation. As former Secretary on the NAPHIA Executive Board, she helped advance industry collaboration and standards. Deborah now consults with pet health companies on strategy, customer experience, and building high-performing teams. She is the author of How to Talk to Anyone and founder of Deborah Meyers Coaching & Consulting.

Author:

Miles Thorson

CEO
Odie Pet Insurance

Miles Thorson

CEO
Odie Pet Insurance

Author:

Christie Horvath

CEO
Wagmo

Christie Horvath is CEO and Founder of Wagmo, a modern pet healthcare company redefining pet benefits in the workplace. Christie holds an MBA from Harvard Business School and a BA in Economics from Northwestern University. She began her career in the Financial Institutions Group at BlackRock before launching Wagmo in 2017.

Recently, Christie was named to the Inc. Female Founders 500 list, and in 2024, Wagmo was recognized with the Benefits Trailblazer Award for Best Lifestyle Solution.

Christie Horvath

CEO
Wagmo

Christie Horvath is CEO and Founder of Wagmo, a modern pet healthcare company redefining pet benefits in the workplace. Christie holds an MBA from Harvard Business School and a BA in Economics from Northwestern University. She began her career in the Financial Institutions Group at BlackRock before launching Wagmo in 2017.

Recently, Christie was named to the Inc. Female Founders 500 list, and in 2024, Wagmo was recognized with the Benefits Trailblazer Award for Best Lifestyle Solution.

Author:

Etienne Legangneux

CEO
Vet AI

With over 15 years of expertise in pet care and consumer brands, Etienne has combined private equity and operational leadership across global markets. He was involved in investments in leading companies such as Edgard & Cooper and Vita Coco, before co-founding Wolf Spring, a U.S. pet supplement business. He is now leading Vet-AI, where technology and veterinary expertise converge to deliver innovative solutions for pet owners and industry stakeholders.

Etienne Legangneux

CEO
Vet AI

With over 15 years of expertise in pet care and consumer brands, Etienne has combined private equity and operational leadership across global markets. He was involved in investments in leading companies such as Edgard & Cooper and Vita Coco, before co-founding Wolf Spring, a U.S. pet supplement business. He is now leading Vet-AI, where technology and veterinary expertise converge to deliver innovative solutions for pet owners and industry stakeholders.

Author:

Nick Loring

SVP, General Manager – Insurance & Investments
Synchrony

Nick Loring is the SVP GM of Pet Insurance & Investments at Synchrony. In his role, Nick partners with leading brands to create insurance and wellness experiences that are integrated with CareCredit, the trusted brand and leading financing solution for pet parents and clinics. Prior to his current role, Nick held a variety of leadership positions in product management, client relationship management, corporate strategy, and M&A consulting.

Nick holds an MBA from Columbia Business School and a BSBA degree from UNC Chapel Hill.

Nick Loring

SVP, General Manager – Insurance & Investments
Synchrony

Nick Loring is the SVP GM of Pet Insurance & Investments at Synchrony. In his role, Nick partners with leading brands to create insurance and wellness experiences that are integrated with CareCredit, the trusted brand and leading financing solution for pet parents and clinics. Prior to his current role, Nick held a variety of leadership positions in product management, client relationship management, corporate strategy, and M&A consulting.

Nick holds an MBA from Columbia Business School and a BSBA degree from UNC Chapel Hill.