Community & Member Experience Studio | Kisaco Research

Community & Member Experience Studio

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Fitness racing is exploding, from Hyrox to Matrix, as consumers seek challenge, purpose, and community beyond traditional gym routines. We’ll explore how clubs and studios are tapping into this momentum by hosting events, adapting programming, and creating pathways from training to competition. Walk away with strategies to boost engagement, build loyalty, and turn performance into a powerful retention engine.

Member Experience
Revenue Diversification
Consumer Behaviour

Author:

Toby Spooner

Co-Founder
Metrix Events

Toby Spooner

Co-Founder
Metrix Events

Author:

Jacob Tilly

Chief Operating Officer
HYROX

Jacob Tilly

Chief Operating Officer
HYROX

In an era of digital everything, one timeless driver still outperforms: community. We’ll explore how top brands engineer connection through in-person rituals, digital micro-groups, and values-based programming to deepen retention, boost referrals, and expand reach. You'll walk away with strategies to operationalize belonging and turn it into a measurable growth engine.

Member Experience
AI
Consumer Behaviour

Author:

Lucy Levy

Chief Consumer Officer
Zumba

Lucy Levy

Chief Consumer Officer
Zumba

Author:

Yael Dornbusch

Chief Subscription Officer
Zumba

Yael Dornbusch

Chief Subscription Officer
Zumba

Author:

Jenna Hauca

Chief Marketing Officer
CrossFIt

Jenna Hauca

Chief Marketing Officer
CrossFIt

Today’s member expects one brand and one experience whether they’re in a studio, on an app, or interacting with a partner platform. This session unpacks how leading fitness and wellness brands are building truly omnichannel ecosystems through shared data, unified UX, and seamless integration.

Member Experience
Data
AI
Digitalization

Author:

Amber Burke

Chief Operating Officer
Burn Boot Camp

Amber Burke

Chief Operating Officer
Burn Boot Camp

Author:

Joshua Rider

Chief Operations Officer
YouFit

Joshua Rider

Chief Operations Officer
YouFit

Community and identity for Gen Z, efficiency and results for Millennials, invest in health that lasts for Gen X.  In this series of sharp, generation-specific case studies, we’ll break down what drives wellness decisions across age groups, from digital habits to loyalty levers. Walk away with clear strategies to segment, engage, and retain members with precision, not assumptions.

Consumer Behaviour

Author:

Amanda Freeman

Chief Executive Officer
SLT

Amanda Freeman

Chief Executive Officer
SLT

Ready to hear some actual stats? We’ll dive into which overlooked demographics show the strongest potential and how brands can desig low-friction, lifestyle-first experiences to meet them where they are. Walk away with a roadmap to unlock new revenue streams, expand market reach, and grow membership beyond the usual suspects.

Consumer Behaviour
Data
Revenue Diversification

Author:

Eloiza Tecson

Managing Partner
EY Ventures Group

Eloiza Tecson is the Managing Partner of EY Ventures Group, an investment, advisory, and impact vehicle operating in the health, sports, and technology sectors. As an innovative, driven, and visionary leader, Eloiza's experiences have resulted in a proven record of generating and building Fortune 500 relationships, managing multimillion-dollar projects from concept to completion, designing brand and educational strategies, developing new initiatives to promote positive ROI, and coaching senior leadership to success. Passionate about the health, wellness, and sports industries, Eloiza focuses on working with brands whose vision lies in developing innovative offerings that enhance consumers' lifestyles through healthy behavior coaching. Leveraging her collective expertise in this space, Eloiza looks to find products, technologies and services that help both elite and every day athletes perform better and lead healthier lives.

Eloiza Tecson

Managing Partner
EY Ventures Group

Eloiza Tecson is the Managing Partner of EY Ventures Group, an investment, advisory, and impact vehicle operating in the health, sports, and technology sectors. As an innovative, driven, and visionary leader, Eloiza's experiences have resulted in a proven record of generating and building Fortune 500 relationships, managing multimillion-dollar projects from concept to completion, designing brand and educational strategies, developing new initiatives to promote positive ROI, and coaching senior leadership to success. Passionate about the health, wellness, and sports industries, Eloiza focuses on working with brands whose vision lies in developing innovative offerings that enhance consumers' lifestyles through healthy behavior coaching. Leveraging her collective expertise in this space, Eloiza looks to find products, technologies and services that help both elite and every day athletes perform better and lead healthier lives.

Author:

Bryan Myers

CEO
[solidcore]

Bryan Myers

CEO
[solidcore]